How Do BBB’s Investigations Work? Investigator Bill Smith Explains

The Torch

Bill Smith at workBy Shellie Kreter, BBB Communications Assistant
Have you ever wondered how BBB puts together its investigations?  In St. Louis, all of that work is done by BBB’s Investigator, Bill Smith.

Bill’s job is to follow up with all of the just plain weird things that we hear about at BBB – from companies who consistently get the same kind of complaint, to tips from other BBBs, to business owners who apply for accreditation but turn out to have extensive criminal records.  When details about a business just don’t fit, our staff hands the file over to Bill so he can figure out if there’s a problem and who can fix it.

Bill started doing journalism for the St. Louis Post-Dispatch and the Beacon before coming to work at BBB.  A big comic book fan, Bill was also instrumental in breaking the 2011 story about a Granite City resident and longtime collector of Superman…

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